Return & Refund Policy
We hope you love your Bubalaa purchase. If you are not completely satisfied, you have the right to return your item within 14 days of receiving your order.
Returns
As a small handmade business, returns must be arranged by contacting us first.
To request a return, please contact:
We will provide return instructions and the return address.
Items must be unused and in their original condition to be eligible for a refund.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Faulty or damaged items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at hello@bubalaa.co.uk
Please include photos of the issue so we can resolve the matter quickly.